The good news is certain players in the Hotel sector are ahead of the game when it comes to Beacons and Locational-Based Marketing. Marriott especially, is one brand that’s clearly invested in leveraging the technology to drive up their customer experience rating.
For such a fiercely competitive industry, constantly forced to find new and innovative ways to protect its business against eroding forces such as the falling cost of travel, accommodation alternatives like Air B&B, and the ever-increasing army of travel bargain websites, Beacons represent a significant opportunity to carve out a genuine point of difference. Especially if the Hotel operation has a loyalty programme and existing pool of guest preference information to leverage.
So in no particular order, here are 5 very good reasons why Hotels should be considering investment in Beacon technology.
Read more →